Credit Transfer FAQ

The following is a list of frequently asked questions about Credit Transfer on Vectone Mobile. If you have a question that is not answered here, our Customer Services team are happy to help.

1. How does Credit Transfer work? 2. How do I buy credit? 3. How do I know whether my recipient’s mobile number is on a supported network? 4. Can I transfer credit to a contract mobile? 5. How will the recipient be notified of the transfer? 6. What is the exchange rate used? 7. Is there a maximum amount or number of transfers that I am allowed in one day? 8. How long does it take to transfer the credit? 9. What are the error messages I see if the transfer fails? 10. Where can I see all of the transfers I’ve made in the past? 11. Can I store a list of family and friends to whom I’ve transferred credit in the past? 12. What if I transfer credit to the wrong recipient?? 13. What happens to my credit if a transfer fails?