Getting Started FAQ

Getting Started Pay As You Go FAQs
The following is a list of frequently asked questions about the Vectone Mobile Pay As You Go service. If you have a question that is not answered here, our Customer Services team are happy to help.

1. I have lost the signal/network coverage, what should I do? 2. What is Vectone Mobile? 3.How can I get a Vectone mobile SIM? 4. What does the Vectone mobile starter pack contain? 5.How do I use my Vectone SIM? 6.How can I check my Vectone Mobile number? 7.How can I contact customer care? 8.How can I retrieve my voicemail? 9.I have forgotten my PUK / PIN code. 10.Can I keep my existing mobile number, if I chose to join Vectone? 11.How many days will it take to transfer my existing mobile number to my new Vectone SIM? 12.Why can’t I request my number transfer online? 13. If I lose my SIM card. Can I move my old number to a new SIM? 14. I have forgotten my login details for My Vectone – how can I get a reminder?