The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.
From your phone simply key in *102# followed by pressing the call key. Your credit balance will automatically display on screen.
You can purchase multifunctional top-up vouchers from shops displaying the Vectone mobile sign or from one of our top-up partners. Alternatively, you can top-up here using your credit card.
Please check the current call rates here
Multi Media messages (MMS) allow you to send pictures and audio such as a video clip or animation. Unfortunately, you cannot currently send MMS when using your Vectone Mobile SIM. We are working hard to bring you this service in the near future.
It’s free to register for a My Vectone account. Once registered, you can check your balance, call history, edit your personal details and add credit.
Your transaction could have failed for different reasons. Here are a few things you should check before
trying to top-up on our website:
Make sure you have signed up for MasterCard SecureCode if you use a Mastercard or Verified by
Visa if you use a Visa card.
Make sure the address you enter is correct and matches the information your bank holds on you.
Make sure you enter the correct CVN number on the back of your card.
Please also note that your transaction might fail if you are trying to top-up from abroad.
If you have checked all of the above and you are still having problems then please contact our
customer support who will be happy to assist you.
Because we take security seriously at Vectone, we use the official Verified by Visa and MasterCard
Secure Code secure payment schemes to process your card payment, adding an extra level
of protection for online card payments.
During the payment process, you'll be securely forwarded to your bank's website for verification.
The code you use will be known only to yourself and your bank – just like when you tap your PIN into
the card reader in a shop. Once your bank has authenticated the transaction, you'll be redirected
back to Vectone's website to finish your purchase.
If you have not yet registered your card for 3D secure payments you will be asked to do so during the authentication process - you'll just need to confirm a few security details with your own bank and set a password or PIN for future use. Once you've done this, you can use this extra level of security on any website that uses Verified by Visa or MasterCard Secure Code to secure your card transactions. Don't forget to keep your password and PIN safe at all times, making sure you only disclose it on official authentication websites of your bank.
For more information on Verified by Visa
For more information on MasterCard Secure Code
If you have any further questions please contact your card issuer.
Yes, you can call Customer Service and request to move your credit to another Vectone SIM. However a service charge of 50Kr will apply.