TopUp and Payment PAYG FAQs

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

1. How can I check my account balance? 2.Where can I top-up? 3. How much will it cost to make a phone call? 4.Can I send MMS? 5.How much does it cost to register for a My Vectone online account? 6.Why did my online transaction fail? 7.What is 'verified by Visa' and 'Mastercard SecureCode'? 8.How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'? 9.I have topped up the wrong SIM. Can I move my credit to the correct SIM?