The following is a list of frequently asked questions about the Vectone Mobile PAYG
service. If you have a question that is not answered here, our Customer Services
team are happy to help.
Outgoing calls will be charged at set rates dependent on the country and network
the call is made from and to.
To find out your call rate to any destination while you’re roaming outside of Denmark
simply key in *107* followed by the recipient’s number followed by the # key, and
press the call button. The per-minute call rate from your current location will
automatically display on your mobile screen.
This is done automatically for you when you use a Vectone Mobile SIM. It’s not a
service that is available to customers of other networks.
No – simply dial direct. The call savings you make will be handled when Vectone
Mobile routes the call to your destination.
1.Switch on your mobile phone.
2.Locate the menu "Vectone Services" and click on "Select roaming mode". Please
note that the appearance of this menu may differ from handset to handset (e.g. the
menu "Vectone services" can be seen in the "SIM Toolkit", but some older handsets
have "Vectone Service" in the main menu).
3.Once you have selected "Roaming", you have two further options: Automatic or Manual.
We recommend you select Manual.
4.In "select location" select "Overseas" and exit the menu. You can now enjoy the
Vectone roaming signal. The service will appear within 20-40 seconds. Once you have
got the signal you can use the roaming services.
Note: If you want to use Vectone when you return to the DK (after
you have used our roaming services abroad), you have to go through the above procedure
and reselect “in Danmark” from the menu “Select Location”. You will receive a signal
within 20 – 40 seconds.
Please refer to our Terms & conditionsfor more information.