does Vectone App cost?
I use Vectone App to call the emergency services on 112 ?
The Vectone App is free to download and install. Calls and texts you make through
Vectone App either cost the same or less as they normally would on your mobile and
use the same credit balance as you mobile (so you don’t need to top up separately).
You can use Wi-Fi or the mobile data network for making calls.
I have Vectone App open on more than one device at the same time?
Emergency calls are not supported on Vectone App.
the person I'm calling or texting need to have Vectone App on their phone?
Yes, you can have it open and running on up to five devices at once (but you can
install it on as many devices as you like). Remember, you can only make and receive
calls, texts and get voicemail if you're logged in on that device.
can I get the Vectone App?
No. You can call any phone number, except premium rate ones. To call premium rate
numbers or shortcodes, you'll need to use your phone as normal.
of my devices will work with Vectone App?
You can download the App from the App Store or Google Play, or click here to download the application for PC. The App runs
on iPhone and iPod Touch (with iOS 5.0 or higher), Android phones (with Ice Cream
Sandwich 4.0.3 or higher) and PCs with Windows XP, Windows 7 and Windows 8.
the app use up my data allowance?
Vectone App is a new service and we’re working to support as many devices as possible.
Vectone App has been tested and works on the following devices:
Samsung Galaxy S4, Samsung Galaxy S3, Samsung Galaxy S2, Samsung
iPhone 5, iPhone 4S, iPhone 4
I disable 3G/mobile network usage on the app?
Yes. If you’re using mobile data, Vectone App will use data from your data allowance.
If you use WiFi you can avoid mobile data network charges. If you're using a data
connection on another device for calls and texts, like using 3G on your device,
the data you use will come out of your device data allowance.
does it cost to use Vectone App abroad?
Yes. You can disable mobile network usage by disabling the mobile network in your
does it cost to receive calls and texts through Vectone App when I'm abroad?
If you're using Vectone App over the mobile network, you'll have to pay normal mobile
data roaming charges. If you're using Vectone App over WiFi, your calls and texts
will cost the same as they would if you were in Finland – and will come out of your
If you keep your mobile data switched on while you're abroad, your Timeline will
keep using it to sync in the background. Data roaming can be expensive. You should
therefore disable mobile data networks in your phone or device settings to avoid
excessive data charges. This includes using a 3G connection on your device. If you're
connected to WiFi, you can sync your Timeline for free.
does it cost to make calls and texts through Vectone App when I'm abroad?
If you're on WiFi only, it's free. But if you leave mobile data enabled while you're
abroad, it'll keep syncing in the background over the mobile network and you'll
have to pay the roaming charges for using data abroad, which can be very expensive.
So before you leave, check your settings to make sure data roaming is switched off.
I call premium rate numbers or text shortcodes from Vectone App?
If you call or text over the mobile network, you'll be charged the normal roaming
rate. If you call or text on WiFi only, it'll cost the same as it would if you were
in Finland. In other words, calls and texts back to Finland will come out of your
monthly allowance while calls to international numbers will be charged as if you
were in Finland.
If you're not connected to WiFi and try to make a call through Vectone App, you'll
see a popup telling you that your call will be made using the 3G data network.
do I switch between the mobile network & WiFi?
No. These aren't supported in Vectone App. To call premium rate numbers or shortcodes,
you'll need to use your phone as normal.
do I access my contacts on multiple devices?
We are working to provide an option in our app allowing you to switch between your
mobile network and WiFi. Currently, you must use your mobile phone settings to switch
between the mobile network and WiFi.
can use Vectone App?
On an iPhone, you can share your contacts using iCloud. On Android, you can access
your contacts across different devices using Gmail.
Only Pay As You Go customers can use Vectone App. Pay Monthly customers will be
supported soon. You will need your mobile phone to hand in order to activate Vectone
App, as an activation code will be sent to your phone.