The following is a list of frequently asked questions about the Vectone Mobile PAYG
service. If you have a question that is not answered here, our Customer Services
team are happy to help.
Call customer service and arrange for your old number to be moved to a new SIM card.
You may be asked security questions in order to verify that you are the account
holder. Please be advised that it costs 10 kr. to do a SIM swap. The amount will
be deducted from your balance.
Multi Media messages (MMS) allow you to send and receive pictures and audio such
as a video clip or animation. At present we can only offer this service for between
Vectone Mobile customers and a limited number of other destinations. We are working
hard to add more networks in the near future.
Your transaction could have failed for different reasons. Here are a few things
you should check before trying to top-up on our website:
Make sure you have signed up for MasterCard SecureCode if you use a Mastercard or
Verified by Visa if you use a Visa card.
Make sure the address you enter is correct and matches the information your bank
holds on you.
Make sure you enter the correct CVN number on the back of your card.
Please also note that your transaction might fail if you are trying to top-up from
abroad. If you have checked all of the above and you are still having problems then
please contact our customer support who will be happy to assist you.
Fordi vi hos Vectone Mobile tager sikkerheden alvorligt, bruger vi de officielle
Verified by Visa og MasterCard SecureCodes sikre betalingsmåder når vi behandler
din kortbetaling. Dette tilføjer et højt niveau af beskyttelse af online kortbetalinger.
Under betalingsprocessen, vil du blive videresendt til din banks hjemmeside for
verificering. Den kode, du bruger, vil kun være kendt af dig selv og din bank -
ligesom når du indtaster din PIN-kode i kortlæseren i en butik. Når din bank har
godkendt transaktionen, vil du blive sendt tilbage til Vectones hjemmeside for at
afslutte dit køb.
If you have not yet registered your card for 3D secure payments you will be asked
to do so during the authentication process - you'll just need to confirm a few security
details with your own bank and set a password or PIN for future use. Once you've
done this, you can use this extra level of security on any website that uses Verified
by Visa or MasterCard Secure Code to secure your card transactions. Don't forget
to keep your password and PIN safe at all times, making sure you only disclose it
on official authentication websites of your bank.
For more information on
Verified by Visa
For more information on MasterCard
If you have any further questions please contact your card issuer.